Privacy Policy
Home Hero's is a trading name of Home Heros Property Services Ltd
Last updated: March 2026
1. Who We Are
Home Hero's is a trading name of Home Heros Property Services Ltd, a property maintenance and repairs company operating in England and Wales.
- Registered company: Home Heros Property Services Ltd
- Trading as: Home Hero's
- Registered address: 1112a High Road, Chadwell Heath, Essex, RM6 4AH
- Contact email: homeheros@hh.schristian.eu
If you have any questions about how we handle your personal data, please contact us using the details above.
2. What This Policy Covers
This policy explains what personal information we collect, why we collect it, how we use it, and your rights in relation to it. It applies to all individuals whose data we process, including homeowners, landlords, tenants, and letting agents or property managers who engage our services.
We are committed to handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
3. What Personal Data We Collect
Depending on how you interact with us, we may collect and process the following types of personal data:
Contact information
- Full name
- Email address
- Phone number
- Postal address
Property information
- Address and location of the property requiring maintenance or repair
- Details of the work required or carried out
- Access arrangements (e.g. key holder information)
We do not collect sensitive personal data (such as health information or financial data) as a matter of course. Where any such information is provided to us incidentally (for example, access requirements relating to a disability), we will treat it with the utmost care and only use it to carry out the requested work.
4. How We Collect Your Data
We collect personal data in the following ways:
- Directly from you — when you contact us by phone, email, or via our website contact form to enquire about or book our services
- Via a letting agent or property manager — who instructs us on your behalf to carry out maintenance or repair work at a property
- In the course of carrying out work — for example, contact details for a tenant or key holder provided to us so that we can gain access to a property
5. Why We Use Your Data and Our Legal Basis
We only use your personal data where we have a lawful basis to do so under UK GDPR. The table below sets out the purposes for which we process your data and the legal basis we rely on.
| Purpose | Legal Basis |
|---|---|
| Responding to enquiries and booking jobs | Legitimate interests / Contract |
| Carrying out maintenance and repair work at your property | Contract |
| Communicating with you about a job in progress or completed | Contract / Legitimate interests |
| Complying with legal obligations (e.g. record-keeping) | Legal obligation |
| Keeping records of work carried out for dispute resolution | Legitimate interests |
We do not use your personal data for marketing purposes and will not contact you with promotional communications.
6. Who We Share Your Data With
We do not sell your personal data. We may share it with third parties only where necessary, including:
- Subcontractors or trade specialists engaged to assist with or carry out work on our behalf, who are required to handle data securely and only for that purpose
- Letting agents or property managers who have instructed us on a job, where it is necessary to update them on progress or completion
- Our software and systems providers (e.g. job management or invoicing tools), who act as data processors under appropriate agreements
- Regulatory or legal authorities, where we are required to disclose information by law
7. How Long We Keep Your Data
We retain personal data only for as long as is necessary for the purposes it was collected. Our general retention periods are as follows:
- Job and customer records — up to 6 years from the date of completion, in line with our legal and contractual obligations
- Enquiries that did not result in a booking — up to 12 months
- Correspondence (emails, messages) — up to 3 years
After these periods, data is securely deleted or anonymised.
8. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
- Right of access — you can request a copy of the personal data we hold about you
- Right to rectification — you can ask us to correct inaccurate or incomplete data
- Right to erasure — you can ask us to delete your data in certain circumstances
- Right to restriction — you can ask us to restrict how we use your data
- Right to object — you can object to our processing where we rely on legitimate interests
- Right to data portability — you can ask us to provide your data in a portable format
To exercise any of these rights, please contact us at homeheros@hh.schristian.eu. We will respond within one calendar month. We may need to verify your identity before fulfilling a request.
9. Cookies and Website Analytics
Our customer portal uses session cookies that are strictly necessary for you to sign in and use the service. We do not use tracking or advertising cookies, and we do not use third-party analytics services that collect personal data.
10. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Access to personal data is restricted to those who need it to carry out their role.
11. Complaints
If you are unhappy with how we have handled your personal data, please contact us in the first instance at homeheros@hh.schristian.eu and we will do our best to resolve your concern.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Helpline: 0303 123 1113
12. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website, with the date of the latest revision shown at the top.